Questions?
That’s OK, we have answers.
Read our FAQs below. Or text or call us at +1 (855) 219-8018 to speak with a Modern Adventure Trip Specialist.
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What does the price include?
Nine nights at unique four- and five-star accommodations, including a complimentary pre-night in Auckland; three internal domestic flights within New Zealand; private travel for all day trips and excursions; arrival & departure airport transfers; private tours with local guides and cultural experts; exclusive VIP access and tastings; guided activities, adventures and expeditions; entrance fees; daily breakfasts, most lunches and dinners; local beverages with meals.
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What does the price not include?
International roundtrip airfare to New Zealand; travel insurance; activities not included in the trip itinerary; hotel incidentals including room service, laundry service and hotel bar tabs; food and beverages not included in itinerary; gratuity for tour leader.
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Why is there a complimentary Pre-Night in Auckland?
Most flights from the United States arrive into Auckland early — starting as early as 5am local time. We have organized complimentary airport transfers and a pre-night for all guests at our hotel, the voco Auckland, so that you may check-in immediately and no matter what time you arrive on Tuesday, January 9. Our first activities kick-off on Tuesday at 1:30pm from our hotel lobby. Please note that if you arrive on Monday, January 8, you may check-in for your complimentary pre-night anytime after 3pm local time; if you wish for an earlier check-in, please contact us directly.
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Where does this trip start and end?
For our January 9 departure, our trip begins with a complimentary pre-night at the voco Auckland hotel on Monday, January 8 (local Auckland time). Our first official activity begins at 1:30 pm on Tuesday, January 9, at the voco Auckland hotel.
For our January 24 departure, our trip begins with a complimentary pre-night at the voco Auckland hotel on Tuesday, January 23 (local Auckland time). Our first official activity begins at 1:30 pm on Wednesday, January 24, at the voco Auckland hotel.
For both departures, best arrival airport Auckland International Airport (AKL). And for both departures, our adventures end in Queenstown, New Zealand. The closest airport is Queenstown Airport (ZQN). Your onward flight from Queenstown should be scheduled to depart at 12:30pm or later.
Detailed arrival and departure guidance is provided in your post-purchase trip materials, including recommended routes, transfer options, and timing considerations. If you have specific questions before booking, our team is always happy to help.
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What travel documents are needed?
US citizens must have a passport that is valid for at least three months beyond your planned departure from New Zealand. US citizens are eligible for a visa waiver and therefore do not need a visa for tourist stays of three months or less. Under the visa waiver program, US citizens are required to have a NZeTA, which can be applied for prior to travel and is valid for multiple visits for up to two years. For full requirements and information visit the NZeTA website.
Not a US citizen? Please check with New Zealand’s Embassy or Consulate for information and requirements.
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Do I need to pay a solo traveler supplement?
For solo travelers, there is a $2,650 single-supplement fee—paid at the time of booking to secure a private room. If you would like us to pair you with a roommate, that option may be available upon checkout—these spots are limited and available on a first-come, first-served basis.
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Who is going on this trip?
Our adventures typically have between 10 and 18 guests, and our Modern Adventure Team. Our experiences are fun and inclusive and you can expect to be joined by a diverse group in terms of age, background and interests—including solo travelers, couples and friends traveling together. This adventure is for travelers age 18 and above.
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Who is leading this trip?
This trip is led by an expert Modern Adventure trip leader. They’re an experienced travel guide, a representative of Modern Adventure and your go-to person for questions or concerns on the trip. We’ll be joined throughout our adventure by local, expert guides who are deeply knowledgeable with respect to local cultures, customs and history and are passionate about sharing that with us.
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How strenuous are the activities?
This adventure will require intermittent effort throughout and you should have an average amount of energy to participate. Activities include walking medium distances over uneven terrain and involving steps, a 10-mile fully supported bike ride through flat terrain, and an easy-to-moderate hike. Some locations could present challenges to persons with special needs. If you have any questions or concerns about particular activities of trip aspects, please reach out and we can answer additional questions.
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What is the cancellation policy?
We understand plans can change. Here’s how cancellation fees are incurred depending on when you let us know:
- More than 150 days before departure: $1,500 per person deposit
- 150–121 days before departure: 50% of the total trip price
- 120 days or less before departure: 100% of the total trip price
For the full details, please see our terms and conditions.
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Do I need Travel Insurance?
We highly recommend purchasing travel insurance. Travel insurance allows you to seek reimbursement for your trip costs; if your trip plans change for unforeseeable reasons, or if you need to get medical help, emergency transport, and for theft, loss or damage of items while traveling. For best coverage, always insure the full trip cost within two weeks of your initial trip deposit and note that most ‘Cancel For Any Reason’ policies must be purchased on the date of your initial deposit.
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When will my final balance be due?
Your payment schedule depends on how far in advance you book your trip:
- At the time of booking: Pay your $1,500 deposit per person.
- 180 days before departure: 50% of your trip cost is due.
- 120 days before departure: Full balance is due.
We’ll send you secure payment links and reminders before each due date to make the process easy. If you book within 120 days of your trip, the remaining balance is due within 10 days.
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Is this trip the right fit for me?
Modern Adventure trips are active, immersive small-group experiences. Our itineraries often involve sustained walking and standing throughout the day, including stairs, uneven terrain, cobblestones, unpaved paths, and moving between experiences at a pace that keeps the day flowing for the group.
These experiences are not suitable for travelers who require physical mobility assistance, personal care support, or significant itinerary modifications in order to participate. In many destinations, accommodations for significant physical limitations may not be possible without materially altering the experience for the individual traveler or the group.
All travelers are responsible for informing Modern Adventure of any physical limitations, medical considerations, or concerns before booking, or as early as possible before departure. Please don’t hesitate to contact us before booking if you have any questions. We want every traveler to feel confident, comfortable, and fully prepared for the journey ahead.