MO/AD Magazine

Travel and Coronavirus: A Message to Our Guests

join us in 2021 & beyond

Now more than we ever, we are looking forward to brighter days filled with inspiration, travel and sharing, and for our travelers to experience the people and places that bring meaning to our Modern Adventure travels.

As 2020 continues to be the year that redefines the way we do things, we remain committed to delivering our curated small-group experiences and private departures. Like many others, our industry is evolving in response to the Coronavirus. We are implementing new protocols, and proactively responding to necessary operational changes so you can focus on having a worry-free experience. We know the future will require adaptations, flexibility and an unwavering focus on health and safety—with joy and discovery always at the very core of Modern Adventure.

In an effort to support your travel decisions and in response to the current environment, we have revised our policies to create more flexibility. You can read the details and answers to frequently asked questions below. Modern Adventure is here to stay. We’ll be here during this trying time, and we are ready to safely explore the world.

Wishing you health and positivity. We can’t wait to explore the world, near and far, together!

-Joanne Vargas
Chief Experiences Officer

01

Will my trip run as scheduled in 2021?

We actively monitor global and U.S. government agencies, and take health and safety guidance from expert-led governing bodies. If travel to your destination is deemed safe and our Modern Adventure can operate safely and smoothly, with integrity, and deliver a great experience, we will be running it.

02

What changes will there be on my Modern Adventure trip?

You should anticipate specific COVID-related protocols based on the circumstances and environment for each departure. All COVID-related protocols and requirements will be shared with all guests prior to your travel dates, and may include destination-specific entry and/or air travel requirements, pre-departure COVID testing, group protocols, revised dining arrangements, and changes to local transport.

03

When will you notify me if a COVID-related trip postponement is necessary?

Approximately 45 days prior to departure, we will determine if it is safe and feasible to run your trip. Any postponement decisions will be communicated to all guests at this time (or closer to travel if the situation dictates).

04

What if my trip is postponed due to COVID-related travel issues?

Whenever possible we reschedule impacted departures, and your booking is automatically transferred to the new date. If you are unable to travel on the rescheduled date, you can transfer to another Modern Adventure experience without penalty, or keep 100% of your booking value as a Trip Credit to be used on any Modern Adventure traveling in 2021 or 2022.

05

What are my options if I want to cancel my booking?

The terms of our cancellation policy are based on the commitments and contractual obligations we have with our destination partners, including the hotels, airlines, transportation companies, local experts, guides, restaurants and experience providers we work with to ensure the level of curation and trip quality. We make significant payments and deposits at the time of making a trip available for booking, and these are generally nonrefundable and nonrecoverable based on the key dates of our cancellation policy. These dates are as follows, based on your trip's original departure date:

  • 120 days or more: Cancel your booking and receive a full refund, minus a $500 per-person service fee
  • Between 119 and 61 days: Cancel your booking and receive a 50% refund
  • 60 days or less: Your booking is 100% non-refundable

06

Why is there a $500 per-person service fee?

When you cancel a booking for any reason, including electing not to travel on your trip's rescheduled travel date, there is a $500 per-person service fee. This is to offset unrecoverable costs to Modern Adventure including credit card fees, non-recoverable deposits, non-refundable permits and booking fees, local taxes and administration costs.

07

What if I am booked on a trip and have concerns about traveling?

Our goal is to provide flexibility so that you can have the time and information you need to make the best decision. If Modern Adventure deems the trip safe and viable and you wish to cancel, our standard Terms & Conditions apply (see Question 05). For any guest booked on a postponed 2020 Modern Adventure now traveling in 2021, we have confirmed your new booking and anticipate you traveling unless it is deemed unsafe to do so, or there are mitigating circumstances. If you have concerns about your trip or traveling to a specific country, please reach out to a member of our team.

08

My trip was postponed and I prefer to receive a Trip Credit. How do Trip Credits work?

Modern Adventure issues Trip Credits in the amount of your original booking, minus any applicable fees. Trip Credits may be used to book any Modern Adventure. You are not required to apply the Trip Credit to your next booking and may elect to apply it to a subsequent booking, subject to its expiration date. For complete details see our Terms & Conditions.

09

What if I am thinking about booking a Modern Adventure experience?

We understand that the decision to travel in these unusual times is a personal one. We also recognize how essential it is to have something wonderful to look forward to, something on the horizon that pulls and tugs us through the duller days and challenges of our everyday lives. In the spirit of making it easy to say yes to the call of exploration, you can now reserve a spot on any Modern Adventure for $1,000.

As conditions evolve, so will our response. Due to the fluid nature of COVID-19 travel restrictions, we reserve the right to update these policies, as well as our Terms & Conditions, at any time and without prior notice. Please contact us if you have a question or just want to chat: support@modernadventure.com or +1 (855) 219-8018